E-business includes

Applications can be divided into three categories:

1) Internal business systems:

• customer relationship management
• enterprise resource planning
• employee information portals
• knowledge management
• workflow management
• document management systems
• human resource management
• process control
• internal transaction processing

• e-mail
• voice mail
• discussion forums
• chat systems
• data conferencing
• collaborative work systems

• electronic funds transfer
• supply chain management
• e-marketing
• online transaction processing

• all users of the internet
• only the employees on the intranet
• a specified targeted group of users of an extranet (like customers, partners etc.)

• electronic commerce
• management information systems
• information technology management
• intranet strategies

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• list of information technology management topics
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