Help desk
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number and/or website. There are also in-house help desks geared toward providing the same kind of help for employees only.
A help desk with a large enough staff may have levels. Typically the first-level help desk are prepared to answer the most-commonly-asked questions. Like:
- "Why won't my printer work?" "Well, is it turned on?" "Oops, no. (blush) Thanks!"
- "The network doesn't work?" "Did you check the cable?" "OH!, Ok!"
The second or higher levels handle more difficult calls.
Help desk is a broadly-applied term referring a staffed resource--often, an actual desk, or a telephone service--that can help persons answer questions or to use resources such as audio-visual or computer resources.
External Link:
See also:
