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In 1948, its first location opened in the now heavily-urbanized Los Angeles suburb of Baldwin Park, California. In the same city, it operates its own "university," which trains its employees.
In-N-Out focuses on providing a simple menu and fresh ingredients that are not frozen. The menu only contains hamburgers, cheeseburgers, french fries, milk shakes, and soft drinks. Because of what its customers see as the the superior quality of its food, the chain is highly popular with long waits being very common at the drive-thru and in-store.
It is one of the very few fast food chains in the United States to pay its employees above the government-mandated minimum wage level and to also offer complete fringe benefits. Thus, In-N-Out enjoys lower employee turnover, so its workers tend to be better trained and more efficient when compared to other fast food restaurants.