Process management

Process management

Process management is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering.

ISO 9000 mandates the process approach to managing an organization.

See also

References

Michael Hammer, James A. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. ISBN 0066621127

Geary A. Rummler, Alan P. Brache. Improving Performance: How to Manage the White Space in the Organization Chart. ISBN 0787900907

Alan P. Brache. How Organizations Work: Taking a Holistic Approach to Enterprise Health. ISBN 0471200336

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